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Book In Style Booking Conditions

Please Read These Before Booking.

Booking Agreement

Below are the conditions of the agreement between you ("you") and Book In Style LTD. (“Book In Style”) Registered address 35 Tulketh Street. Southport PR8 1AG Registered number 08649168  for either a PACKAGE (defined below) and GROUND-ONLY bookings or between you ("you") and the supplier (the "supplier") for FLIGHT-ONLY bookings. The GENERAL CONDITIONS below in Section C are applicable to each of Package and Accommodation-Only and Flight-Only bookings unless stated otherwise.

For most bookings we act as agent for the supplier. Details will be given at the time of booking. The supplier's booking conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Please ask us for copies of these if you do not have them. Until a component has been confirmed by the individual supplier, no contract has been formed.

  1.  PACKAGES: A package is a combination of at least two of the following: (a) transport; (b) accommodation; and/or (c) another service forming a significant part of your Your contract is with Book In Style LTD, and your holiday is operated by Book In Style LTD, ATOL 11721.
  1.  Our agreement: When you book a holiday, a contract is made when we issue  our confirmation However, please be aware that, where any element of your travel arrangements is on request, your contract with us will be a conditional contract until such time as we confirm that element is available.

You must pay a deposit, the amount of which is set by Book In Style  LTD   and depends on the product(s) booked, at the time you make your booking plus, if applicable, any additional payment for a Special Offer component of the holiday or one which requires instant purchase, which will be deducted from your final balance. You must pay the rest of your holiday price to Book In Style LTD  fourteen  weeks before you leave, or earlier if a particular supplier requires it. You may pay  by bank  transfer, cash, cheque  or debit/credit card.   If you do not pay the requisite amounts by the due dates, we may cancel your booking and ask you to pay cancellation charges as set out in paragraph 6 of this Section. The person making the booking guarantees that you have the authority to accept and do accept on behalf of your party the terms of these conditions. If you are booking for more than one person you are ultimately responsible for paying the holiday invoice even though by booking on behalf of others, you are representing that every person booked accepts that they are bound by this Agreement.

  1.  Your holiday price: Book In Style LTD cannot control the cost of its holiday components and reserves the right to revise prices after a booking has been confirmed, subject to these limitations: Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, mean that the price of your travel arrangements may change after you have However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent of up to 2% of the total price of your travel arrangements, excluding insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover our commission. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your total holiday price (as defined above), then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A £10 booking fee will be applied to cover the cost of Ground-Only arrangements under £150

OUR OBLIGATION TO YOU

  1.  If we change your booking or cancel your holiday before you depart : We try to avoid making any changes to your holiday However, we may need to make changes as our holidays are planned many months beforehand. If we make any changes before your booking is confirmed, we will tell you before you finish making the booking. Any flight times shown are for guidance only and may change. In accordance with EU Regulations we will advise you of the actual carrier operating your flights and the confirmed flight times at the time of booking and this information will be shown on your booking confirmation and on your E-ticket which you should check carefully when you receive them. Any changes to the actual airline after you have received your E-ticket will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include: alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. We will try to tell you about any minor charge before you leave for your holiday. Occasionally we may have to make major changes to your holiday. If   this is the case we will always attempt to find you an alternative holiday of equivalent or superior quality and we will pay you compensation according to the table in this paragraph. Major changes may include the following. Please note that these are examples only and there may be other changes which constitute major changes.
    • We need to reduce your stay in the resort by over 12
    • We have to change your accommodation to a lower Book In Style LTD or supplier
    • We have to change your holiday to a different country or different area of the same country.

If we make a major change, you may accept that change and receive compensation, or cancel your holiday and receive a full refund with compensation. The compensation we will pay is shown in the scale below. However, in no instance will we pay compensation if the change is due to events listed in the important note below:

Period of Notice we give to you

of your travel agent

Compensation for each full

fare-paying passenger

More than 56 days

£0

43 to 56 days

£10

29 to 42 days

£20

15 to 28 days

£30

0 to 14 days

£40


Important Note
Compensation arrangements do not apply to circumstances beyond our control. We can cancel or amend your holiday without paying compensation in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.

  1.  Changes after the start of your holiday Very occasionally we have to change your holiday arrangements after you arrive in the resort, in which case, we will try to place you in accommodation of the same or higher standard in the same or a similar We will pay you compensation as per the scale shown in paragraph 3 of this Section. The Important Note in paragraph 3 of this Section, regarding compensation, also applies after the start of your holiday.
  2.  Our responsibility We arrange contracts for holiday arrangements through suppliers who we have taken reasonable care to make sure have good reputations and run safe and efficient We monitor and control the performance of our suppliers and judge their performance against the standards and customs in the country where the services are provided. We will pay compensation if those suppliers are at fault and fail to provide the services they agreed to provide. In all cases, except for death injury or illness, we limit our liability to a maximum of three times the cost of your travel arrangements. We will accept liability for claims for personal injury arising as a result of our staff and suppliers being negligent while in the course of their employment or contract. Our liability will also be limited in accordance with any relevant international convention such as the Montreal Convention in relation to air travel and the Athens Convention in relation to sea travel. We are to be regarded as having all the benefits of any limitation to the extent of or permitted by the relevant conventions. We cannot accept liability in the following circumstances:
  1. If you or any member of your party is at
  2. If the failure is the fault of someone else not concerned with providing the services which make up the holiday which we have confirmed to
  3. Any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had taken all reasonable care
  4. Any event which we or the supplier of any service could not help, expect, or
  5. Denied Boarding

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 3. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should seek advice from the Civil Aviation Authority (CAA).

YOUR OBLIGATION TO US.

  1.  If you want to cancel All cancellations must be notified in writing and are subject to the cancellation charges shown in the table The below cancellation charges apply to all bookings, except when tickets have been issued and they are non-refundable by the airline or in circumstances where a booking includes items or services where our supplier's cancellation charges exceed those shown. In these circumstances any additional cancellation charges will be advised at the time of booking.

Cancellation notice period

Cancellation charge

56 days or more

Deposit only

29 to 55 days

The highest of 50% of the total cost or loss of Deposit

15 to 28 days

The highest of 75% of the total cost or loss of Deposit

14 days or less

100% of total cost


  1.  
    If you want to change your booking: We will always try to assist you if you wish to change your booking details, although we cannot guarantee that we will be able to do All amendments are subject to availability. In the event that we are able to change your booking details, we will charge such amendment fees as are imposed on us by our suppliers plus an amendment fee of £50 per person. Where possible, this fee will apply up to 42 days before departure. If you change within 42 days of departure, cancellation charges on the scale above will be imposed. Changes that take the departure date of the holiday beyond the current brochure validity will be treated as a cancellation, and cancellation charges on the scale above in paragraph 6 will be imposed. If you have paid accommodation supplements and the number in your booking or your accommodation changes, you may be liable for additional supplements. Name changes (which may include a change of just one letter) involving scheduled airlines are normally regarded as a cancellation and re-booking. We can sometimes make the necessary amendments for an administration charge of £50. Such changes are, however, subject to availability and any additional cancellation or amendment charges imposed by the airline and these will be added on to the holiday cost accordingly. To make any changes to your booking, please contact us on 01704 639 105 or the branch you made your reservation.

Late availability

  1. There may also be additional charges at your accommodation for certain
  2. If travelling on a late availability holiday where car hire is included, extra charges will be incurred for the purchase of the Loss Damage Waiver Insurance package payable in

FLIGHT-ONLY If you book Flight-Only with Book In Style LTD, or book air tickets at a different time to accommodation, Book In Style will accept the booking as an airline ticketing agent, your contract being with the supplier concerned (e.g. airline). Therefore the supplier's standard terms and conditions will apply to your booking not all of these flights will include ATOL protection. Please ask before commiting to the contract.

  1.  The agreement When you book a flight, a contract is made when we issue your Confirmation Invoice. You must pay the full flight price at the time you make your booking to Book In Style LTD.
  1.  Your flight price Book In Style LTD cannot control the cost of the flight components and reserves the right to revise prices after a booking has been confirmed, subject to these limitations: Changes in flight costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at airports and exchange rates, mean that the price of your travel arrangements may change after you have However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent of up to 2% of the total price of your travel arrangements, excluding any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover your travel agent’s commission. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another flight if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your flight go down due to the changes mentioned above, by more than 2% of your total holiday price (as defined above), then any refund due will be paid to you.

Our Obligation to You

  1.  If an airline changes your booking or cancels your flight before you leave Book In Style LTD does not own or operate any airline and cannot control or prevent Book In Style LTD therefore reserves the right to change the description of any flight before you depart in which case you will be informed of this before you travel. Flight times may change due to air traffic control restrictions, weather conditions, maintenance checks and so it is a requirement that passengers check in on time. The confirmed airline and flight times will be shown on your booking confirmation and on your E-ticket which you should check carefully when you receive them. Book In Style LTD is not liable if there is a change to a flight time communicated to you or shown on your E-ticket and no compensation is payable by Book In Style in such cases. Customers are therefore recommended to reconfirm their flights with the airline 72 hours before departure. Should a schedule change apply after your tickets have been issued, amendment charges may apply. In the unlikely event that your flight is cancelled, a full and prompt refund will be made of all monies paid to Book In Style less any insurance premiums and amendment fees payable. No compensation is payable.
  1.  Our Responsibility : As Book In Style LTD acts only as an airline ticketing agent, Book In Style LTD has no liability whatsoever for any aspect of the flight arrangements including baggage and in particular has no liability for any loss, personal injury or death however
  1.  Withdrawal of Services If our suppliers withdraw any advertised facilities or services or limit them for any reason, we will try to tell you although we accept no liability
  1.  Your Obligation to Us It is your responsibility to check with the airline locally or on the airline’s website to confirm flight It is also your responsibility to ensure that you arrive at the time and place stated for all departures.
  1.  If you want to cancel : Air tickets may have no refund value Details will be given to you at the time of booking. If you need an air ticket which will allow for a refund or en-route amendment, you must make this clear at the time of booking. Any refunds are entirely at the discretion of the airline concerned and refunds usually take 8-12 weeks, but may take longer.
  1.  If you want to change your booking Name changes involving scheduled airlines are normally regarded as a cancellation and re-booking. We can sometimes make the necessary amendments for

an administration charge of £50. Such changes are, however, subject to availability and any additional cancellation or amendment charges imposed by the airline and these will be added to the total cost accordingly.

  1.  Conditions of Contract The supplier's standard terms and conditions will apply to your This is particularly important as Book In Style LTD only acts as an airline ticketing agent between you and the relevant supplier.
  1.  Departure Taxes Some departure taxes must be paid locally to the Government of the country departed from and are non-refundable. Please check with us or your travel agent prior to your departure date as to the applicable departure

GENERAL (applicable to both A. PACKAGES & GROUND-ONLY and B. FLIGHT-ONLY)

  1.  Our agreement You must be at least 18 years old to make a booking with We will send you an invoice within 3 days of confirming your booking for your Package, Ground-Only, or Flight-Only booking. You should check this invoice carefully to confirm that it matches what you booked. In respect of Packages, your agreement with Book In Style LTD will be governed by English Law and any disputes will be dealt with by the English Courts. If however, you have booked your Package in Scotland or Northern Ireland, any disputes may be dealt with in the local courts in Scotland or Northern Ireland (respectively) and will be subject to the law of those countries.
  1.  If you want to cancel If you want to cancel your confirmed booking the person authorised to cancel the booking (the person who entered into the contract) must send signed instructions to Book In Style LTD and appropriate cancellation charges as set out in the relevant section above will If you cancel your booking we will not refund any insurance premium paid.
  1.  Flight delays: In respect of Packages and Flight-Only bookings from Book In Style LTD, even when booked with the best airlines in the world, flight delays can and do occasionally We cannot accept any liability for any payment you have to make as a result of a flight delay unless we have given our permission beforehand. It may also be possible for you to make an insurance claim for any flight delay through your personal travel insurance policy. We advise you to ensure that your holiday insurance provides suitable coverage
  1.  Air and sea carriers The liabilities of air and sea carriers are generally governed by the Montreal Convention or Athens Convention. We rely on the terms and limitations contained in these Air and sea carriers produce conditions of carriage which form part of your contract both with us and with the air and sea carrier. You can get a copy of these conditions from us. You must keep to these conditions when you book your holiday.
  1.  Insurance We strongly recommend that you take out suitable and adequate travel insurance for your The cost  of medical   treatment overseas can be high, and if you do not have insurance, we will not be able to help you pay those costs. We also recommend that that the insurance policy covers supplier failure in the event of a supplier including an airline ceaseing to trade.
  1.  Behaviour: We can end your holiday if your behaviour or that of any member of your party is likely, in our opinion, to cause distress, damage, danger to or to annoy our other customers, employees, property or anyone If you are prevented from travelling because any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other passengers, we will not be liable for the completion of your holiday arrangements, and will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation, or on your flight or if any facilities are removed as a result of their action.
  1.  Financial protection: The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays and flights booked from our brochure, our websites, or our call centres, and for your repatriation in the unlikely event of our insolvency. We provide full financial protection for our flight-only ( unless stated at time of booking that flight is not ATOL protected) and no certificate is given) and flight-inclusive package holidays, by way of our Air Travel Organiser’s Licence number 11721, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk.

When you buy an ATOL-protected flight-inclusive package or flight from Book In Style LTD you will receive a Confirmation Invoice from us confirming your arrangements and an ATOL Certificate which lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at  https://www.caa.co.uk/atol-protection/

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your debit/credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your debit/credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ATOL Protection does not apply to all holiday and travel services provided by Book In Style LTD. Please ask us to confirm what protection may apply to your booking.

Financial protection is provided for bookings made after 1st October 2019 under Protected Trust services of which Book In Style is a registered member number 5449. Full details regarding financial protection can be found at

https://www.protectedtrustservices.com/services/consumer-protection/

  1.  The 2018 Data Protection Bill and you : Book In Style LTD  is a trading name of Book In Style LTD, which includes their associated trading divisions (the "Group"). A complete list of companies within the Book In Style group of companies is available on Information that

you provide us will be held on the Group's computers (and in other ways) for use by us and other Group companies for the following purposes:

  1.  Booking Information Information about you and other individuals party to your booking may be passed to the suppliers of the holiday product(s) booked for purposes connected with and related to the provision of your holiday. This may include passport details, contact information and, where Special Requirements or Special Requests (see clause 12 below) have been made by customers, can require the provision of personal health data to facilitate certain assistance on aircraft and at airports, or dietary requests which may disclose religious

Legal, regulatory, taxation and statutory accounting

  1.  Statistical Analysis/Market Research/Fraud Prevention/Debt Collection
  1.  Call Recording We may also monitor and/or record your telephone conversations with the Group for security purposes and to ensure consistent customer service levels (including staff training).
  1.  Personal Contact Details Where, for whatever reason, it is necessary to enter into direct communication with you or any other individual party to your booking, appropriate contact details will be held to facilitate such Book In Style LTD will not market directly to you, the traveller, and will not use your data for profiling or direct marketing, or for any purpose other than those stated above, without having obtained your consent. Such consent may be withdrawn at any time by written request.

By entering into a contract with us you agree to the use and disclosure of information by the Group as described above. For further information on the above please refer to our GDPR Compliance Statement.

  1.  Travel documents: It is your responsibility to have valid travel/entry VISAS together with any other relevant travel Also, you must make sure you have correct inoculations for any of the destinations you will be visiting. If Book In Style LTD or the Carrier is fined as a result of you holding incorrect documents, we will ask you to pay this amount.
  1.  Baggage: Liability for baggage while in the hands of air or sea carriers is governed by the Montreal Convention or Athens We rely on the terms and limitations in these Conventions. For claims for missing or damaged baggage you must follow the rules on the Conditions of Carriage provided by the airline you travel with (see paragraph 4 of this Section). You must complete a Property Irregularity Report (“PIR”) at the airport and submit the claim in writing to the airline. You must follow the airline’s instruction on their website concerning time limits for all baggage claims.
  1.  Special requests: We draw a distinction between Special Requirements, which are items essential to your holiday enjoyment, and Special If you advise us of a Special Requirement before you depart, we will do our utmost to honour that special requirement. We cannot guarantee anything with regard to Special Requests and therefore, if we cannot meet your Special Request, we will not pay any compensation.
  1.  Supplier Terms: Some providers require us, the travel agent, to read and adhere to their own Terms & Conditions and to ensure” you” are made aware of their terms and conditions.